Halong Bay Cruises

SAPA TREKKING TOURS

Sapa

HOTELS IN HANOI

Thaison hotel

FAQ - Fast Answers Question About Halong Bay Tours

 

ATTENTION!  DUE TO THE ERRORS OF EMAIL HOSTING, PLEASE DO NOT USE THE CONTACT FORM OR BOOKING FORM IN THIS WEBSITE BECAUSE WE MAY NOT RECIVE YOUR EMAIL.  PLEASE EMAIL US VIA  INFO@HALONGBAYCRUISES.ORG

 

 

FAQ - Fast Answers Question about Halong bay Tours

 

Q-   How is http://halongbaycruises.org different from other websites?


A-  We specialize in cruise vacations and we have our own cruises on Halong Bay. As a result, you will easily to receive the best price from our professtional staff team

Our website is full of content that provides in-depth information about cruise, prices, iternerary  …with the best rate for all cruise you need

We are a whole team of friendly and professional staffs. We are always willing to answer any questions you might have about your cruise tour in Halong Bay.  


Q-  How do I make a reservation?


A-  After finding a suitable cruise and know prices, simple click to “Book cruise” button to make a reservation

Fill in the information form. Please fill correct information, especially the email address and phone number so that we can contact with you to process the booking.

Click to “Booking” button to send the request to us
An automatic email will be sent to your email address, means you are successful sending your request to us.

Our sales staff will rely your enquiry within 24hours working day

 
Q-  How can I make a payment for us?


A-  These below payment methods are accepted 


- Credit card (3.5% bank fee required): We will send you the link for payment form with full information


- Cash (no bank fee): to avoid bank fee, you can pay for us by cash (USD, AUD, EUR and VND). When you arrive in Hanoi, we will come to your chosen hotel for meeting and set the payment. Or you can pay upon your arrival at our arranged hotel in your tour

Please note that payment by Cash only apply for trips that start from Hanoi. At any case, deposit are required in advance 


- Bank Transfer via Western Union Bank (all sides of bank fee paid by you)


Q-   How do I know my reservation is confirmed?

A-  After accepting to book the services, you should pay the deposit for the services. Once we receive your deposit, we will reserve the services for you. Then, we will send you a confirmation email with full information of your tour 
When you receive this email, your reservation will be confirmed
 

Q-   What time does Shuttle Bus pick up/drop off guests in Hanoi?


A-   Depending on each cruise, the time may be different. But normally, the Shuttle Bus will pick you up at your hotel in Hanoi Old Quarter around 8:00 to 8:30 AM and drop you off around 16:00 to 16:30 PM inHanoi.
 

Q-     How long does it takes from Hanoi to Halong bay ?

A-     It takes 3.5 hours from Hanoi to Halong city, with one stopover for soft break time around 15-20 minutes

 

Q-   What time does Shuttle Bus pick up/drop off guests in Hanoi?
A-   Depending on each cruise, the time may be different. But normally, the Shuttle Bus will pick you up at your hotel in Hanoi Old Quarter around 8:00 to 8:30 AM and drop you off around 16:00 to 16:30 PM in Hanoi.
 

Q-    Does the boat rock or shake during the night?

A-    No. 1600 islands provide natural shelter in Halong bay, so it's quite calm. Stay one or two romantic nights on Halong Bay is a wonderful experience

 

Q-     Does your company arrange tour to Cat Ba Island?

A-    Yes, we have, and the best rice for tour can be arranged upon your request

 

Q-     Where do I sleep on the boat?

A-     All our boats/junks has equipped cabins with en-suite bathroom and fan or air-condition. 

 

Q-    Where does the tour depart from and return to?

A-     All of our Halong Bay tours/cruises depart from your stayed hotels in Hanoi Old Quarter, or places at your request in Hanoi Old Quarter

 

Q-     Can I sleep on the deck? Are there mosquito nets on the deck?

A-     Yes, you are able to sleep on the upper deck if you desire, there are comfortable lounge chairs there. There are no mosquito nets available on the deck

 

Q-      Are there lifejackets onboard? Will they fit children?

A-     The Junk is fully equipped with all the latest safety gear and each cabin has lifejackets. There are also life buoys suitable for children

 

Q-     Will you take us to places that other don't go to?

A-     No worry about this. The Amazing Cave is a very touristy place. The rest of the trip we try to avoid other boats but at night we have to sleep in the same vicinity as a few other boats due to security regulations in the bay