Cancellation Policy

Cancellation Policy

We sincerely regret any decision to cancel your trip, but we understand that there are often valid reasons beyond your control.

CANCELLATION & REFUND

Cancellation by You

You are free to cancel your booking at any time, but the cancellation request must be submitted in writing to Halong Bay Cruises. The cancellation will only be valid once we have received your written notice, and it will take effect from that date.

Please note that once deposits have been paid, they are non-refundable. Additional cancellation fees, as detailed below, will also apply. We strongly recommend that you purchase suitable travel insurance with cancellation coverage at the time of booking.

For groups of 1 to 8 people:

• More than 21 days before departure: The deposit (30% of the total tour value) will be retained as an administrative fee for pre-arranged services. Any remaining balance (if applicable) will be valid as a credit for one year (365 days) from the date the deposit was received. This credit can be applied to other tours or services during that time. After one year, the unused amount is forfeited.
• 7 to 21 days before departure: 50% of the total trip value will be charged.
• Within 1 to 6 days before departure: 100% of the total trip value will be charged.
• No-show: 100% of the total trip value will be charged.

For groups of more than 8 people:

• More than 60 days before departure: The deposit (30% of the total tour value) will be retained as an administrative fee for pre-arranged services. Any remaining balance (if applicable) will be valid as a credit for one year (365 days) from the date the deposit was received. This credit can be applied to other tours or services during that time. After one year, the unused amount is forfeited.
• 30 to 60 days before departure: Loss of deposit plus any administration fees.
• 15 to 29 days before departure: 50% of the total booking cost, or the deposit amount (whichever is higher), will be charged.
• Within 1 to 14 days before departure: 100% of the total booking cost will be charged.
• No-show: 100% of the total booking cost will be charged.

Additional Notes:

• Halong Bay Cruises will make every effort to recover costs from suppliers and pass them on to the customer, but cancellation charges cannot be waived.
• Certain arrangements (e.g., flights, rail tickets) may be non-amendable once confirmed. In such cases, any alteration or cancellation could result in a charge of up to 100% of that portion of the arrangements, in addition to the cancellation fees listed above.
• If one or more members of a group cancel, the per-person cost for those still traveling may increase, and the remaining travelers will be responsible for paying this difference.
• Other cases may apply depending on the actual booking conditions of suppliers. Our travel consultants will inform you if different terms are imposed.
• Tailor-made tours may be subject to alternative cancellation policies. Please consult with our travel consultants for specific details.

Cancellation or Modification by Us

Halong Bay Cruises always aims to operate tours as advertised. However, because tours are planned months in advance, changes or cancellations may occasionally be necessary. We reserve the right to modify or cancel your booking at any time and will notify you as soon as possible if this occurs.

In the event of a significant modification or cancellation, we will offer you one of the following alternatives, if possible:

• Services of an equivalent or similar standard (if available)
• Services of a lower standard, with a refund of the difference in price
• Full cancellation with a refund of all amounts paid

Once full payment has been made, Halong Bay Cruises will only cancel your booking if circumstances beyond our control make it unavoidable. Should such circumstances occur, we will notify you immediately and offer the choice of equivalent services or a full refund of all monies paid. Please note that no additional compensation will be provided beyond the total amount received from you.