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Halong Bay Cruises is a distinguished brand of the reputable travel company Asia Tour Deals, specializing in customized cruise experiences on Halong Bay and tailor-made tours across Vietnam.. The following terms and conditions apply to all bookings made directly through Asia Tour Deals, either via our travel consultants or online platforms. The following terms and conditions apply to all bookings made directly through Halong Bay Cruises, either via our travel consultants or online platforms.
Please read these terms and conditions carefully. By requesting us to confirm your booking, you acknowledge that you have understood the details, specific requirements of your chosen itinerary and agree to be bound by these terms. In this document, references to “Halong Bay Cruises,” “we,” “us,” or “our” refer to Halong Bay Cruises. References to “you,” “your,” “client,” or “customer” refer to all individuals named in the booking (including any later additions or substitutions). Terms such as “tour,” “holiday,” “package,” “booking,” “contract,” or “arrangements” are used to describe your confirmed travel services unless otherwise stated.
These terms apply to all bookings confirmed through our consultants (by phone or email) as well as online bookings made through our official websites.
Halong Bay Cruises provides confidential pricing that is determined through in-depth market research, competitor comparisons, direct negotiations, and seasonal analysis for each destination. These rates are strictly for client use and must not be disclosed to third parties. Unless otherwise specified, all prices are quoted in USD, net, and non-commissionable.
The prices displayed on our website reflect the costs available at the time of publication. The base rate typically applies to groups of six or more guests, using 3-star accommodations, and traveling during the low season (May-September). Halong Bay Cruises reserves the right to update published rates at any time before a booking is confirmed.
Certain hotels or service providers may require compliance with a Recommended Retail Price (RRP) or Suggested Selling Price (SSP). If applicable, this information will be communicated in advance.
Accommodation prices in our confidential tariffs are quoted per room, per night, and include relevant taxes and service charges unless otherwise noted. Tour and transfer prices are quoted per person on the same basis. Services outside of the tariff will be priced individually upon request.
Please note that many hotels in the region apply mandatory Gala Dinner surcharges during special occasions such as Christmas Eve, New Year’s Eve, or national festivals. When applicable, these additional costs will be advised and invoiced accordingly.
All rates provided by Halong Bay Cruises, unless otherwise stated, already include standard charges such as service fees, Value Added Tax (VAT), and other mandatory local taxes. However, certain levies like domestic tourism fees or airport taxes may not be part of the quoted price. These must be settled directly by the traveler with the respective authority.
If government regulations introduce changes to existing taxes, Halong Bay Cruises reserves the right to revise prices accordingly. We will always aim to limit any additional costs, but when necessary, any extra charges will need to be covered by the client.
To secure a booking, clients are required to pay a deposit equivalent to 30% of the total package price at the time of confirmation. This deposit is non-refundable but may be applied to a future trip if the booking is postponed, subject to amendment conditions or penalties. Payments can be made either by bank transfer or via a secure online credit card link provided by our consultants.
The outstanding balance of 70% must be settled no later than 14 days before the planned arrival date. For urgent or last-minute bookings, full payment will be required upfront.
In some cases, additional payments beyond the standard deposit or final settlement may apply, depending on the nature of the services booked. Any such requirements will be clearly communicated on an individual basis.
Important Notes:
Halong Bay Cruises accepts Visa, MasterCard, and American Express. Our consultants will provide a secure SSL online payment link.
Please note: For payments made by Visa/MasterCard, a 3% convenience fee applies, and for American Express, a 4.5% fee applies. Since Halong Bay Cruises is headquartered in Vietnam, some banks issuing international cards may also charge additional foreign transaction fees. These charges are applied by your bank, and Halong Bay Cruises is not responsible for them.
Full bank transfer details will be provided by our travel consultants upon request.
You are free to cancel your booking at any time, but the request must be submitted to Halong Bay Cruises in writing. The cancellation will only be valid once we have received your written notice, and it will take effect from that date.
Please note that once deposits have been paid, they are non-refundable. Additional cancellation fees, as detailed below, will also apply. We strongly recommend that you purchase suitable travel insurance with cancellation coverage at the time of booking.
For groups of 1 to 8 people:
For groups of more than 8 people:
Additional Notes:
Halong Bay Cruises always aims to operate tours as advertised. However, because tours are planned months, changes or cancellations may occasionally be necessary. We reserve the right to modify or cancel your booking at any time and will notify you as soon as possible if this occurs.
In the event of a significant modification or cancellation, we will offer you one of the following alternatives, if possible:
Once full payment has been made, Halong Bay Cruises will only cancel your booking if circumstances beyond our control make it unavoidable. Should such circumstances occur, we will notify you immediately and offer the choice of equivalent services or a full refund of all monies paid. Please note that no additional compensation will be provided beyond the total amount received from you.
No refunds or exchanges will be provided for any services included in the tour price that are not used by the traveler. This applies to accommodation, meals, sightseeing tours, transportation, or any other pre-arranged services.
A valid passport is required at all times for travel to and from all countries where Halong Bay Cruises operates. Specific passport validity requirements and other necessary travel documentation can be obtained from the respective embassy or consulate in your home country.
In most cases, passports must be valid for at least six months beyond the date of entry at a border checkpoint, airport, or seaport, and must contain at least two blank pages.
In addition to passport requirements, visas may be required for certain countries. Visas can be obtained either before departure in your country of residence or on arrival at immigration checkpoints or visa desks, depending on the regulations of each destination. Full details of visa requirements can be provided by your travel consultant or obtained directly from the relevant embassy or consulate.
It is essential to ensure the accuracy of your visa information, including entry date, visa type, full name (as it appears on your passport), passport number, date of birth, gender, and passport expiration date. Vietnam and other Southeast Asian countries generally require a passport valid for at least six months beyond your departure date, with at least two blank pages.
To avoid mistakes, we recommend sending us a copy of your passport and visa so we can help double-check the details. Obtaining a new visa at the last minute can be both costly and difficult, especially during weekends or public holidays, and in some cases, it may not be possible. If incorrect or incomplete visa information prevents you from boarding your flight, your trip may be postponed or canceled, and in such cases, full charges (non-refundable, no-show fees) will still apply.
We strongly recommend that you obtain comprehensive travel insurance in your home country before and during your trip. Halong Bay Cruises, along with our agents, suppliers, or business partners, cannot be held responsible for loss, damage, or theft of personal belongings.
At Halong Bay Cruises, health and safety are top priorities in all of our services and product selections. Our guides will always encourage clients to follow safety regulations during any activities provided. We carefully evaluate and monitor hotels, restaurants, and other suppliers to ensure they meet our safety standards before recommending them to our clients.
Please note that Halong Bay Cruises and its representatives are not liable for illness, injury, or death incurred during your trip, except in cases caused by our proven negligence. Similarly, we are not responsible for any loss of personal belongings that are not covered by insurance.
In many hotels and resorts within the region, the availability of standard triple rooms is limited. These are usually double or twin rooms with an additional rollaway bed, which may reduce overall space in the room. Travelers must be informed in advance to manage expectations. Rates for extra beds or triple-sharing arrangements are outlined in our confidential tariff.
Single room supplements are also specified in the confidential tariff. In most cases, single travelers will be accommodated in a double or twin room for sole use.
Special requests such as smoking or non-smoking preferences, connecting rooms, king-size beds, or specific room locations cannot be guaranteed before arrival. These are always subject to hotel policy and room availability at the time of check-in.
While some hotels, guesthouses, or other accommodations in the region may provide information regarding their rating, the properties offered by Halong Bay Cruises may not always hold an official star classification issued by a government-accredited hotel association in the country of operation.
Instead, Halong Bay Cruises uses its own internal star rating system, based on our experience and specific criteria, to provide travelers with a guideline for comparison. Please note that we cannot be held responsible for any differences between our internal ratings and official government-issued classifications.
Halong Bay Cruises organizes sightseeing excursions and transportation as outlined in the contracted itinerary, always delivered professionally. Licensed guides are provided in English, Italian, Spanish, or other languages as requested to accompany travelers during tour programs.
Tours include entrance fees, meals (as specified in the program), and other inclusions clearly mentioned in the itinerary. Drinks are excluded unless otherwise stated.
All services provided by Halong Bay Cruises, our staff, or our agents are carried out to the highest possible standards. Our licensed tour guides are responsible for demonstrating the use of safety equipment and highlighting any potential safety risks before activities begin.
Unless stated otherwise, Halong Bay Cruises arranges transfers for each destination based on the rates shown in our tariff. Transfer services include a personal meet-and-greet with a name sign and transportation in line with your confirmed itinerary.
Whenever possible, we use vehicles under long-term contracts, including cars and coaches. All road and water transport is operated by fully licensed drivers or providers and adheres to local safety regulations. Vehicles are regularly serviced according to manufacturer guidelines, kept clean, insured, and properly registered. For water-based transport, a similar level of quality is ensured, and lifejackets are supplied for all passengers.
Travelers should be aware that transportation standards may vary across destinations. Nonetheless, Halong Bay Cruises is committed to offering the best available means of transport in each area of operation.
Please note that Halong Bay Cruises cannot be held responsible for missed connections involving transport services that were booked independently and not arranged through us.
Shopping can be an enjoyable part of your journey, particularly in local markets and boutiques where inexpensive replicas of international brands are widely available. However, Halong Bay Cruises, including our staff and employees, are neither qualified nor authorized to guarantee the quality or value of goods purchased, the reliability of retail outlets visited, or the security of credit card transactions.
All purchases and use of credit cards are entirely at your own risk, and travelers are expected to exercise personal judgment at all times. Any leisure activities or services undertaken during free time are also at the traveler’s own discretion.
Halong Bay Cruises has a dedicated Customer Care team to assist with any issues during your trip. We view complaints as constructive feedback that helps us improve our services.
Should any service concerns or problems arise, we request that you report them immediately to one of our representatives (such as your travel consultant or our Managing Director) during your stay so that we can resolve them promptly.
If complaints are not submitted in writing within 14 days of completing your tour, our ability to properly investigate and respond may be limited.
All Halong Bay Cruises offices, along with our subcontracted suppliers and service providers, operate in compliance with the licensing and permit regulations required in each country where we provide services.
Neither party shall be held in default of its obligations under this agreement if performance is delayed or prevented due to circumstances beyond reasonable control. These may include, but are not limited to, natural disasters, acts of God, supplier bankruptcy, strikes or other labor disputes, acts of war, civil unrest, or other comparable events.
This agreement is governed by, and shall be interpreted in accordance with, the laws of Vietnam (and/or applicable laws in the country where the company is legally represented). Any disputes arising under this agreement will be submitted to arbitration in line with the Arbitration Rules of the relevant Arbitration Institute, under the Office of the Judiciary applicable at the time of submission. The arbitration process will be conducted under the authority of that specific Arbitration Institute.
Halong Bay Cruises acts solely as an intermediary between airlines, hotels, local tourist offices, and other service providers. As such, we reserve the right to adjust or modify tours and itineraries with or without prior notice.
Because tours are organized in coordination with scheduled flights operated by partner airlines, all itineraries and timetables remain provisional and are subject to change without notice. By participating in services provided by Halong Bay Cruises, clients acknowledge and accept these conditions.
These Terms and Conditions are valid as of the date of publication but are subject to change without prior notice. Should any updates or modifications occur, they will be published immediately on the official Halong Bay Cruises website.
For any questions or further clarification regarding these Terms and Conditions, please contact Halong Bay Cruises directly.
Experience the best of Halong Bay with Halong Bay Cruises, where every journey is thoughtfully crafted to ensure a seamless and unforgettable vacation.
Flexible and risk-free booking. Booking features are designed to give you confidence when booking.
Local guides with extensive knowledge of the terrain. Traveling with us means you are exploring the Real Halong Bay.
We build strong relationships with the community to make positive and lasting contributions to local socio-economic progress.
We understand that sometimes things may not go as expected, and that's why we offer a guarantee to ensure your complete satisfaction.
Our extensive knowledge and experience allow us to provide guidance and recommendations, ensuring your journey is smooth and enjoyable.
Create trips that meet the needs of tourists while ensuring the conservation and restoration of resources for future tourism development.
4.9 Rating out of 5.0 based on
The peace and quiet of the river, combined with well-planned excursions, made this trip unforgettable. The crew’s friendliness and the authentic Lao cuisine were standout features.
I live in Saigon so just wanted a weekend away. Didn’t expect it to be this relaxing. The view, the food, the room on Grand Pioneers cruise all eggcellent. I only wish I stayed longer. Booking with Asia Tour Deals was easy and they sent reminders before the trip. Good service, I’ll def come back.
Orchid Classic Cruise wasn’t loud or crowded, which I appreciated. I liked just sitting by the window with tea. Staff were respectful and not pushy at all. Felt like real downtime.
Tai Chi in the morning, sunset in the evening, food in between, what more can you ask for? Calista knows how to do chill in style.
Boarding in the evening and cruising past the city lights felt special. Seeing Bai Chay Bridge and the Sun Wheel from the water was unique. Dinner was top notch, and the fireworks gave it a big finish.
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